Canetti SA informs you that the sale of alcoholic beverages is prohibited to persons under the age of 18.
The customer who proceeds with an online order declares that they are of legal age and have the legal age to purchase and consume alcohol.
We do not deliver alcoholic beverages to minors; should the customer fail to meet the legal requirements for the purchase, Canetti SA reserves the right to cancel the order. Please consume in moderation.
Deliveries in Switzerland include VAT: 8.1% for wines and spirits, 2.6% for oil, vinegar, and other food products. The sales agreement is finalized upon payment of the products by the buyer. The sale is considered concluded when the buyer receives the goods at the indicated address. The buyer will receive order status updates via email.
PAYMENT METHODS
Credit cards via Shopify Pay
Pay by credit card | Our online store Tivinum.ch by Canetti SA accepts major international credit cards such as Mastercard, VISA, Maestro, and American Express. Thanks to Shop-payments, digital payments via ShopPay, ApplePay, and GooglePay are also accepted, ensuring greater flexibility. For any clarification regarding payment methods, do not hesitate to contact our customer service.
PayPal
Pay with PayPal | On the Tivinum.ch Online Shop by Canetti SA, it is possible to make payments with PayPal quickly and securely. PayPal guarantees the protection of personal data through encryption, keeping your account details confidential.
IBAN
Pay via bank transfer | After confirming your order, you can make an advance payment via bank transfer within 10 days, at no additional cost. We remind you to always include the order reference in the bank transfer payment to facilitate the order confirmation and shipping process.
IBAN: CH29 0076 4318 4304 C000 C
CCP: 65-433-5
Account Holder: CANETTI SA, 6616 Losone
Bank: Banca Stato - Bellinzona
Reference: Online Order Tivinum.ch
FREE SHIPPING ON ORDERS OVER CHF 149.-
SHIPPING TIMES AND COSTS
We are committed to ensuring fast and efficient service, ensuring that ordered products are shipped within 48 hours. However, delays may occur due to unforeseen circumstances or specific courier issues. During peak periods, such as holidays or promotions, processing times may be extended up to a maximum of 5-10 business days.
Wine is heavy: each bottle, with its shock-resistant packaging, weighs approximately 1.5 kg. For this reason, we offer two delivery methods. Express PostPac Priority is calculated based on the weight of the package and arrives in 24–48 hours, including Saturday. Standard is a flat rate: CHF 19.90, regardless of weight, and free for orders over CHF 149.-. Alternatively, you can pick up your order for free at our stores in Losone and Minusio.
Orders received by 10:00 AM on a business day are shipped the same day. The exact cost is shown at checkout before payment. We deliver in Switzerland and Liechtenstein.
| Package weight | Express PostPac Priority 24–48 h, also Saturday |
Standard 2–4 business days |
|---|---|---|
| Up to 8 kg | CHF 15.00 | CHF 19.90 |
| 8 – 27 kg | CHF 25.00 | CHF 19.90 |
| 27 – 33 kg | CHF 40.00 | CHF 19.90 |
| 33 – 54 kg | CHF 50.00 | CHF 19.90 |
| Orders from CHF 149 | Weight-based rate | Free |
| Store pickup |
Free, usually ready in 2–4 days Losone, Via Zandone 4 · Minusio, Via S. Gottardo 199B |
|
Products are carefully packed using materials suitable to protect them from any damage and ensure good thermal insulation. If the package appears damaged or tampered with, we invite you not to accept the delivery and contact us immediately. You can request delivery to an address other than your home, indicating the correct address when ordering.
Our shipments are handled mainly by Swiss Post, and only in some cases by the carrier Planzer Transport. Ensure you provide an address where the courier can find someone to receive the package.
You can track the shipment on the courier's official website by entering the tracking number provided via email at the time of shipping. Alternatively, you can contact the courier directly.
At the end of an order, at checkout, we offer the possibility to choose your preferred shipping type: you will also be able to choose the Swiss Post PostPac PRIORITY service. This "premium" service has different rates than those listed above, which will be clearly visible when choosing the shipping type, based on the weight of the chosen products. For orders received by 10:00 AM, Swiss Post PostPac PRIORITY is able to deliver in 24-48 business hours, including Saturday.
In the months of November and December, delivery delays may occur due to the high number of orders received.
In some cases, for greater logistical efficiency, we may assign the order to another national courier, provided the service quality remains the same as chosen by the customer.
WE DELIVER ONLY IN SWITZERLAND AND LIECHTENSTEIN.
COMPLAINTS AND RIGHT OF WITHDRAWAL
OUT OF STOCK WINES: If the ordered wine is no longer available in the chosen vintage, we reserve the right to replace it with the following vintage without price changes or prior notice.
For any issues or complaints regarding products or service, send us an email at canetti@canetti.ch within 24 hours of receiving the goods. You will receive a response within 24/48 hours from the first subsequent business day. Alternatively, you can contact us by phone at +41 91 791 63 31.
In case of a return, the goods must be returned within 14 business days of delivery.
Based on the resolution of the FSNV General Assembly of 10.06.1988 and articles 197 et seq. of the Swiss Code of Obligations (CO), defective wines will be replaced according to the following methods:
- Swiss wines and foreign wines bottled in Switzerland will be replaced or refunded within one year of delivery, upon verification and provided that the bottles contain at least 3/4 of the original wine and are sealed with the original cork.
- Only products sold at the normal price can be refunded; items on sale or promotion are not subject to refund.
Modifications, cancellation, and transaction fees
Binding nature of the order: Unless otherwise agreed in writing or by mandatory legal provisions, the submitted order binds the Customer pursuant to the Swiss Code of Obligations. Canetti SA is not required to accept unilateral modifications or cancellations subsequent to confirmation.
Optional acceptance and deductions: Should Canetti SA exceptionally accept, as a mere gesture of tolerance, a request for cancellation, modification, refund, or termination for reasons not attributable to its own breach or to defects in the goods (art. 197 et seq. CO), it has the right to withhold from the refund the non-recoverable financial fees applied by payment service providers (PSPs, banks, card issuers). Such deduction, whether flat-rate or actual, generally varies between 1% and 4% of the total value of the order placed online for which a refund, modification, or return is requested, depending on the payment method used.
Execution of refund and ancillary costs: Crediting of any residual amount will occur via the same payment method used at the time of purchase or via digital credit to be redeemed online, within reasonable technical timeframes from the acceptance of the cancellation. Shipping, storage, or return costs resulting from withdrawal or unjustified refusal of the goods remain entirely the responsibility of the Customer.
Clause regarding product images, aesthetic discrepancies, and refunds
The images of products published on the tivinum.ch website – whether they relate to single bottles, gift boxes, or multipacks – are for illustrative purposes only and do not constitute a binding contractual element. The buyer is expressly warned that photographs may not faithfully and/or accurately represent the actual shape of the bottle or the current graphic design of the label, due to vintage variations or restyling by manufacturers.
Canetti SA will therefore proceed to fulfill and ship the order even in the presence of the aforementioned purely aesthetic discrepancies.
Should the customer request a return and subsequent refund of the order, justifying such claim solely on the basis of differences regarding the graphic label or the shape of the bottle compared to the catalog image, Canetti SA reserves the full right to withhold from the refundable amount all management costs for the file and shipping costs related to the return. For further applicable provisions, please refer entirely to what is established in the "Returns" and "Refunds" paragraphs of these General Conditions.
RETURN COSTS FOR DEFECTIVE OR INCORRECT PRODUCTS
To return one or more items, ship the products to:
Canetti SA
Via Zandone 4 - 6616 Losone - canetti@canetti.ch
Returns and shipping are at the customer's risk and expense.
The customer must provide the original invoice. Canetti SA reserves the right to refund the amount in the form of a voucher and not to cover any additional costs such as shipping expenses, which are non-refundable.
In case of cancellation, shipping costs will be deducted from the refund. If the value of the return exceeds CHF 100.-, we recommend sending it via insured shipping. We assume no responsibility for any errors.
In case of an error committed by Canetti SA, such as the shipment of a product other than the one ordered, we will take care of the costs for the product exchange.
We will examine each return on a case-by-case basis in order to find the best solution for our customers.
JURISDICTION
FOR ANY DISPUTE, THE COURT OF LOCARNO CAMPAGNA IS COMPETENT. WE RESERVE THE RIGHT TO MODIFY THE TERMS AND CONDITIONS SHOULD CIRCUMSTANCES REQUIRE IT.
